Shipping and Handling Policy
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Signed and Tracked Express Shipping: FREE 7-15 Business Days
Tracked Standard Shipping: 7-15 Business Days (depending on location)
Signed and Tracked Express Shipping: Free 10-20 Business Days
- Shipping times are subject to stock availability and exclude clearance/customs delays
Please direct any shipping-related inquiries to support@coupleplayground.com
Local Destination Tax & Duties
PROCESSING TIME VS SHIPPING TIME:
Once an order is placed, we will not be able to cancel a order if it has already been processed.
Please do drop us an email at support@playground.com as soon as possible if you'd like to cancel an order that you have just made.
Delayed delivery:
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 7-10 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
Postal Services:
At cushcloud, we utilize USPS, Yanwen, and DHL shipping and logistics carriers
Some Products in Couple playground are digital and When you purchase any such product from the marketplace, a link for downloading the product will be delivered to your inbox immediately.
Also, you can always log into your account to see your orders and download them again.